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AI creates workforce bottleneck

A recent McKinsey discussion estimates that currently available technology could automate more than half of US working hours. This is an estimate of technical capability—not a prediction that half of all jobs will disappear. The more important issue is how work...

Reading Is Public-Service Infrastructure

Public services depend on reading more than we usually admit. Notices, benefit rules, health instructions, consent forms, school messages, workforce requirements, court information, and online portals all assume that people can read complex text and understand what...