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Reading Is Public-Service Infrastructure

Public services depend on reading more than we usually admit. Notices, benefit rules, health instructions, consent forms, school messages, workforce requirements, court information, and online portals all assume that people can read complex text and understand what...

AI Agents Need a Meaning Layer

AI infrastructure is often described in technical terms: models, data platforms, agents, workflows, and tools. But public services face another infrastructure problem that may be just as important: meaning. A public-service AI agent does not only process data. It...